At Ro Home, we believe in creating a calm and reliable shopping experience — from checkout to delivery.

Shipping Information

Processing time:

- All orders are processed within 2–5 business days.

Delivery Time:

- We offer free shipping across Canada. Estimated delivery takes 7–15 business days, depending on your location and the item.

Tracking

- Once your order has been shipped, you will receive a tracking number via email so you can monitor your package every step of the way.

Please note: Shipping and processing times may vary due to holidays, customs delays, or high order volumes.

Returns & Exchanges

We want you to feel confident about your purchase. If something isn’t right, we’re here to help.

Return Eligibility:

- Returns are accepted within 30 days of delivery
- Items must be , in their original packaging, and include the receipt or proof of purchase.

To begin a return, contact us at rohome.store@gmail.com.
Please do not send any returns before reaching out — returns without authorization will not be accepted.

Once approved, we’ll send you a return shipping label and instructions.

Exchanges:

The fastest way to get what you want is to request a return and place a new order for the desired item once your return is approved.

Non-Returnable Items:

- Sale items or gift cards

- Custom or personalized items

- Items marked as final sale

Refunds

- Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at rohome.store@gmail.com.